AI that transforms every call into results

AI Voice Agents
for Enterprises &
Government

NetVoice Telecom powers your communications with intelligent voice agents that speak, listen, and resolve issues — 24/7, at any scale, with sub-second response latency.

99.9% Guaranteed uptime
<800ms Response latency
500+ Active clients
AI Resolution
94.3%
💰
Operational savings
-68%
Agent in call
02:34
NetVoice: Good morning, how can I help you today?
Cliente: I need to schedule an appointment for tomorrow.
NetVoice: Sure thing. I have availability at 10am and 3pm.
IA
Model
640ms
Latency
🟢
Active
IMEX SIA · Aeropuerto Rafael Núñez de Cartagena · ETEC SA · Periódico El Universal · Hotel Las Americas · IMEX SIA · Aeropuerto Rafael Núñez de Cartagena · ETEC SA · Periódico El Universal · Hotel Las Americas

Everything you need to
automate your calls

Build AI voice agents in minutes. No code. No expensive call centers. Equipped with the most advanced technology on the market.

📞

Intelligent Call Transfer

Seamlessly transfer calls to human agents when context requires — cold, warm, or with automatic context summaries.

📅

Automated Appointment Scheduling

The agent schedules appointments directly in your business calendar, CRM, or ticketing system in real time.

📚

Enterprise Knowledge Base

Connect your documentation, FAQs, and internal procedures. The agent queries and answers accurately using your own data.

🌐

Legacy IVR Navigation

The agent can navigate third-party IVR menus to integrate existing telephony systems without expensive migrations.

Agent Builder
Enterprise Support Agent
Call flow
👋 Personalized welcome ✓ Activo
🔍 Intent identification ✓ Activo
📚 Knowledge base query ✓ Activo
👤 Escalation to human Conditional
94%
Resolución IA
620ms
Average latency
📢

Mass Dialing (Batch Calls)

Launch thousands of outbound calls simultaneously for campaigns, collections, surveys, or mass notifications.

🏷️

Branded Caller ID

The recipient sees your company name on the screen. Increases the answer rate by up to 40%.

Verified Anti-Spam Numbers

Verified and certified numbers that prevent being marked as spam, ensuring your calls get through.

📡

Free SIP Trunking

Bring your own phone infrastructure via SIP. Zero additional telephony cost if you already have trunking.

Campaign Progress
Q2 Renewals Campaign
Progress 7,234 / 10,000
72%
Completed
89%
Contact rate
4.2min
Average duration
340
Conversions
📝

Real-Time Transcriptions

Every call is automatically transcribed with speaker identification, timestamps, and sentiment analysis.

Automated QA with AI

Automatically evaluate the quality of every call according to your business criteria. Catch issues before they affect the customer.

📈

Advanced Analytics Dashboard

Real-time metrics: resolution rate, satisfaction, duration, costs, and ROI. Export executive reports in one click.

🔔

Alerts & Active Supervision

Receive alerts when a call requires human intervention or when KPIs fall below your defined threshold.

Análisis Post-Llamada
Call #NV-8821 Resolved ✓
9.2
QA Score
3:42
Duration
😊
Sentiment
AI Summary: Customer inquired about monthly billing. The agent provided the balance correctly and offered a payment plan. Customer accepted.
🤖

Autonomous Integration Agents (Tool Use)

AI with the ability to execute actions in your internal systems: database updates, CRM/ERP reads, and secure payment API calls.

🔄

Multi-Agent Coordination

Orchestrate multiple specialized agents (e.g., call agent, email agent, and WhatsApp agent) collaborating to solve complex flows.

🧠

Decision-Making & Automated QA

Agents that analyze call records and full interactions to make autonomous decisions like issuing refunds, dispatching technicians, or auditing quality.

📧

Autonomous Omnichannel Operation

Continuous execution of business flows across voice, email, web chats, and WhatsApp without human intervention and with persistent memory.

Agentic Ecosystem
Autonomous Multichannel Flow
Tasks executed by agents
📞 Voice Agent: Logs shipping claim ✓ Completed
⚙️ ERP Agent: Queries inventory & reschedules ✓ Executed
💬 WhatsApp Agent: Sends shipping label & confirmation ✓ Sent
0%
Human friction
<3 segundos
Execution time

Beyond Voice: Agentic Ecosystem
for your entire business

NetVoice's agentic AI does not just answer calls. Our agents plan tasks, execute business tools, interact with APIs and databases, and resolve multichannel flows end-to-end autonomously.

🧠

Reasoning & Autonomy

Agents do not follow rigid scripts. They analyze the user's problem, split the task into logical steps, use internal tools, and make autonomous decisions in real time.

🔌

Tool Integration (Tool Use)

Secure connection via API to your databases, CRMs (Salesforce, HubSpot) and ERPs (SAP) to read/write records, invoice, dispatch orders and process transactions.

🤝

Multi-Agent Collaboration

Voice, WhatsApp, web chat, and email agents hand off context instantly. A voice agent can start a flow that a WhatsApp agent finishes.

Why does your business need Agentic AI?

Traditional call automation only answers questions. Agentic AI executes the action. It automates back-office operations, IT support, logistics management, and collections flows by interacting directly with your systems without human intervention.

80% reduction in case resolution times
Zero manual transcription errors in internal systems
24/7/365 availability across all communication channels
Real Case Simulation
Problema: A customer calls to reschedule a freight shipment due to an unforeseen event.
1. Voice Agent: Listens to the call, understands the reason for delay, and queries the shipping ID.
2. API Agent: Queries the WMS/TMS, validates available dates, and reserves the new slot.
3. Notification Agent: Sends SMS to the client and internal Slack alert to the driver.

Next-Generation AI Technologies

The most advanced AI infrastructure to empower large-scale business operations with maximum reliability.

Zero Latency

Direct Speech-to-Speech

Voice agents powered by native audio models. They respond in under 300ms, enabling natural interruptions, laughter, and vocal empathy identical to a human call.

📱
Multimodal

Multimodal AI on WhatsApp

The agent processes voice notes, analyzes screenshots of errors, and interprets PDF receipts (OCR/Vision) to resolve chat requests autonomously.

🛡️
Security & Control

Human-in-the-Loop Console

Ensures human oversight in critical transactions. The AI requests instant approvals from human operators on screen before confirming refunds or dispatches.

🗣️
Identity

Corporate Voice Cloning

Maintain your brand's sonic identity. Clone voices with just a 30-second sample so your agents have a consistent commercial tone and regional accents.

📈
Retention

Predictive Friction Analytics

AI that scores user anger in real time and identifies subscription cancellation (churn) risks, instructing dynamic redirects or escalation to VIP agents.

Governance & Enterprise Security

Complete operational control, strict regulatory compliance, and robust integrations for large enterprises.

🛡️
Data Privacy

PII Masking (Sensitive Data)

Automatically hide and remove sensitive personal data (credit cards, passwords, ID numbers) from transcripts and audios before saving. Guaranteed compliance with HIPAA, GDPR, and local data protection regulations.

🔌
Legacy Systems

Mainframe & ERP Connectors

Native compatibility with legacy relational databases, corporate mainframes (AS400), SOAP/XML APIs, and leading ERPs such as SAP NetWeaver and Oracle ERP.

⚖️
Risk Mitigation

Guardrails & Financial Limits

Define automatic transaction limits per agent and inject no-code business rules. Secure your operational flows against prompt injection attacks.

🏢
Arquitectura

99.99% SLA & Hybrid Cloud

Deployment option in local or private cloud (local AWS / Azure) to comply with local data sovereignty laws, backed by a 99.99% service level agreement.

Active in 3 simple steps

No months of implementation. No massive IT teams. Your AI voice agent ready in hours.

1

Configure Your Agent

Define the agent's name, voice, personality, and instructions. Connect your knowledge base and CRM systems in minutes.

2

Connect Your Telephony

Use your own free SIP trunk, buy a new number, or import your Twilio/Vonage line. Zero telephony friction.

3

Deploy & Scale

Activate your agent and scale from 1 to 10,000 concurrent calls. Monitor everything in real time from the dashboard.

Solutions for every
industry and sector

NetVoice specializes in solutions for private enterprises and government entities that demand scale, security, and strict compliance.

Connect with your
favorite tools

NetVoice integrates natively with the systems you already use. REST API + WebSockets for maximum flexibility.

Make
📡
Twilio
🔗
Vonage
🔄
n8n
📈
HubSpot
☁️
Salesforce
🟢
Go High Level
🤖
Zapier
📊
Google Sheets
🗄️
Airtable
💬
Slack
🔧
Custom API

Transparent Pricing
With No Surprises

Pay only for what you use. No mandatory annual contracts. Start free with $10 USD in credits.

Starter
$ 0 /mes

Get started for free with $10 USD in credit. Ideal for testing and prototyping your first voice agent.

$10 USD initial credit
Starting at $0.07/minute
1 active agent
GPT and Gemini models
Support via documentation
Basic dashboard
Hablar con Ventas →
Enterprise & Government
Custom Quote

Large-scale B2B and B2G solutions with dedicated infrastructure, compliance, and guaranteed SLAs.

Exclusive dedicated server
Unlimited concurrency
Corporate SSO / SAML
99.99% SLA contract
Sector-specific compliance
Customer Success Manager
Assisted implementation
Custom MSA and DPA
Contact Sales →

Cost per Minute Breakdown

Component Price Detail
NetVoice Infrastructure $0.055/min Flat for all plans
LLM (ej. GPT-4.1) $0.045/min GPT-4, Claude 3, Gemini available
Voz (TTS) $0.015/min High-quality TTS voices included
Telephony (SIP) Free With own SIP. Twilio integration: +$0.015/min
Minimum total $0.115/min With GPT-3.5 + own SIP trunk

Security and compliance
Enterprise & Government

NetVoice complies with the highest security standards for strictly regulated sectors.

🔐

End-to-End Encryption

All call data encrypted in transit (TLS 1.3) and at rest (AES-256).

🏥

HIPAA Compliant

Prepared for handling sensitive medical data. BAA contracts available for healthcare providers.

🌍

GDPR & Data Protection

Strict compliance with European GDPR, CCPA, and regional privacy acts.

📋

SOC 2 Type II

Independent security audits. Verified access control, availability, and system integrity.

🛡️

RBAC Access Control

Granular roles and permissions. SSO/SAML integration with corporate directories.

📊

Full Audit Logs

Immutable activity logs. Configurable retention. Complete traceability for regulatory bodies.

🏛️

Government Certified

Fully certified for government bidding, security reviews, and public procurement.

99.99% SLA Uptime

Multi-region cloud infrastructure with automatic failover. Contractual availability SLA.

Enterprises that trust
NetVoice

"We implemented NetVoice to handle patient appointment scheduling across our 12 healthcare clinics. We reduced patient hold times by 70% and cut operational overhead by $45,000 USD monthly."

C
Michael Chen
Director of Patient Operations — Valley Health Alliance

"Our municipal contact center handles 50,000 citizens monthly. With NetVoice, we automated 80% of routine inbound inquiries with high citizen satisfaction and zero queue times."

A
Sarah Williams
Chief Technology Officer — Municipal City Government

"Our collections recovery rate improved by 35% in the first quarter alone. NetVoice's AI voice agent handles payment plans and billing inquiries with incredibly natural speech."

R
James Martinez
VP of Collections — Global FinTech Corp

Frequently Asked Questions

How long does implementation take?

+
You can have your first AI voice agent live in less than 2 hours. The platform is completely no-code for basic setup. For complex enterprise integrations, our Customer Success team assists you, with average deployment taking 1-2 weeks.

Can the voice agents speak in different languages and accents?

+
Yes. NetVoice supports over 30 languages including Spanish, English, French, and Portuguese with various regional accents. You can also clone the voice of your own top performing human agents for maximum brand consistency.

What happens if the AI agent gets stuck or doesn't know the answer?

+
The agent can be configured to automatically escalate to a live human agent via cold or warm transfer with a full text summary of the call. It can also capture a detailed callback message and email it to your queue.

Is NetVoice compliant with government regulations and public bidding?

+
Yes. NetVoice provides the technical documentation, SOC 2 / HIPAA compliance, and guaranteed SLA contracts required for public procurement. We offer dedicated private cloud or on-premise deployments upon request.

Can I bring my own phone lines and phone numbers?

+
Absolutely. NetVoice supports native SIP Trunking with no additional fee. If you already have trunking agreements with carriers (Twilio, Bandwidth, Vonage, etc.), you can connect them directly. Local and toll-free numbers can also be purchased.

How does billing work and what payment methods do you accept?

+
Billing is pay-as-you-go, calculated per active minute. We accept all major credit cards, bank wire transfers, and purchase orders. For enterprise clients, we support monthly invoicing with Net 30 terms.

Ready to transform
your communications?

Join the enterprises and public agencies already automating their calls with NetVoice. Start with a $10 USD free credit — no credit card required.