🏛️

Specialized B2G

AI Voice Agents for Government & Public Sector

Transform citizen attention with certified conversational AI for the public sector. Automate procedures, mass notifications and surveys in compliance with MinTIC, Law 1712 and public procurement regulations.

🚀 Request Demo

80%

Automated Queries Resolved

-60%

Cost for citizen attention

50K+

Citizens/month served

99.9%

Uptime guaranteed

Challenges of the Sector

The challenges of citizen attention

😤

Saturation of Citizen Lines

Attention lines collapse on critical dates (due dates, elections, emergencies), generating intolerable waiting times and frustrated citizens.

💸

High Operating Costs

Maintaining a 24/7 contact center for citizen service represents payroll and operating costs that limit the budget for other social programs.

🗂️

Slow and In-Person Procedures

Citizens must physically travel for procedures that could be resolved by telephone, generating lines, inefficiency and low satisfaction rates.

Solutions for the Public Sector

Digital government with Conversational AI

NetVoice automates the most frequent citizen service processes, reducing costs and improving satisfaction without replacing the public official.

📞

Citizen Attention 24/7

The IA agent answers questions about procedures, schedules, requirements and status of applications at any time, including weekends and holidays.

📢

Official Mass Notifications

Notify thousands of citizens simultaneously about service outages, payment dates, schedule changes and emergencies with institutional Caller ID.

📋

Guided Telephone Procedures

The agent guides the citizen step by step in procedures such as consulting ID cards, paying taxes, PQRS status and requesting certificates.

📊

Satisfaction Surveys

Apply citizen satisfaction surveys automatically after each interaction. Consolidated reports for the Ministry/Mayor's Office.

Citizen Attention Panel

80%

Automation

-60%

Operating cost

50K

Citizens/month

99.9%

Uptime SLA

🏛️ Bogotá Mayor's Office — Live

"Good morning, the Mayor's system is assisting you. To check the status of your PQRS, please tell me your filing number..."

Compliance and Contracting

Certificate for public procurement

Law 1712 — TransparencyAll citizen service records are auditable and exportable for compliance with FedRAMP / FISMA and the Right of Access to Information.

CONPES of Digital GovernmentAligned with the Digital Government Policy of the MinTIC and the digital transformation guidelines of the Colombian State.

SECOP II ContractingExperience in public procurement processes (Law 80, Decree 1082). We provide technical specifications, RUP and documentation for specifications.

Habeas Data — Law 1581Processing of citizen data with full compliance. Specific DPA for public entities available upon request.

FAQ

Questions about digital government

Can NetVoice participate in SECOP II tenders?

Yes. NetVoice is registered in the RUP and has experience in public procurement processes under Law 80 and Decree 1082. We supply all the technical, financial and legal documentation required in the specifications, including security certifications (ISO 27001) and references from previous contracts with public organizations and local agencies.

How do you guarantee the privacy of citizen data?

Citizen data is stored on servers located in Colombia (when the entity requires it), encrypted with AES-256. We sign a specific DPA for public entities according to Law 1581. Data is never shared with third parties or used to train global AI models. We can offer deployment in dedicated on-premise infrastructure.

Can it handle demand spikes like tax returns or elections?

Yes. The platform automatically scales and can handle peaks of up to 50,000 simultaneous calls. For scheduled events (due dates, elections), we plan sizing in advance and guarantee sufficient capacity through contractual SLA.

Can the system serve in native or regional languages?

Yes. NetVoice supports more than 30 languages including regional varieties of Spanish. For populations with native languages (Emberá, Wayuunaiki, Nasa Yuwe, etc.), we can develop specialized modules in conjunction with ICANH and native speakers. Please contact our team to explore this possibility.