Your AI agent navigates any existing IVR system completely autonomously, using DTMF and voice recognition. Without migration, without reprogramming your infrastructure, without interrupting your operation. Implementation in less than 30 days with compatibility 100% guaranteed with all operators and systems.
Thousands of companies have legacy IVR systems that they cannot or will not replace because of cost and complexity. NetVoice does not replace your IVR: it goes through it intelligent, using the same DTMF signals and voice commands that a human would use, but with the speed and precision of artificial intelligence.
The IA agent interprets the IVR audio menus and generates DTMF signals correct to navigate to the desired destination. It even works with IVRs that They do not have documentation of their menu tree.
For IVRs that use voice commands, the system listens to prompts in real time, It interprets them with NLP and responds with natural speech synthesis. Compatible with voice recognition systems from any provider.
NetVoice learns the IVR structure in the first interactions and builds a complete map of the menu tree. From the second week onwards, navigation It is instantaneous because the system already knows the optimal path to each destination.
Six capabilities that allow your AI agent to master any IVR system on the market without the need for migration.
Accurate generation of DTMF tone signals for navigating numeric menus. The system detects when the IVR is ready to receive input, avoiding errors due to pressing keys at incorrect times. Configurable input speed according to IVR specifications.
ASR (Automatic Speech Recognition) specialized in IVR prompts with limited vocabulary. Recognizes available options in real time and determines the optimal response. Supports IVRs in Spanish, English, Portuguese and French. Recognition latency less than 200 ms.
The system automatically builds a complete graph of the IVR menu tree during the first interactions. This map updates dynamically when it detects changes to the menus. Exportable for internal documentation as a visual flowchart.
Operates as an intelligent external caller. No access to IVR configuration required, no API integrations with existing system required, no special network permissions required. Compatible with any telephone infrastructure regardless of age.
Works with any telephone provider: Telmex, AT&T, Telcel, Movistar, Claro, and international operators. Compatible with analog lines, ISDN, SIP trunk and VoIP. No restrictions by number type or geography. Tested on more than 200 global operators.
Each browsing session is recorded with complete audio, keys pressed, prompts detected and the final result. Successful routes are saved as reusable "recipes". Complete audit of each interaction for regulatory compliance.
Four steps that occur in real time to traverse any IVR system and reach the correct destination.
When the call connects to the IVR, the IA agent hears the welcome prompt in real time. IVR specialized NLP engine analyzes audio, detects available options (both DTMF and voice) and classifies the current menu within the known navigation tree. If it is a new IVR, it starts the automatic mapping process.
The agent consults its internal IVR map to determine the optimal sequence of selections that lead to the desired destination (human agent, specific department, automatic information). If there are multiple paths, choose the shortest one with the greatest historical success rate. It also manages timeouts, options "0 to speak with an advisor" and menus with voice recognition mixed with DTMF.
The system generates the correct input at the right time: DTMF signal with the correct duration and spacing, or synthesized voice response in the language of the IVR. Automatically detects if the IVR expected a different response (due to menu change, input error or timeout) and adapts with a plan of recovery without needing to restart the call from the beginning.
Once the IA agent reaches the correct destination within the IVR (waiting queue from the correct department or human agent), transfer the call with all the context from the previous conversation. The customer does not experience any interruption in the experience: for him, the call simply reaches whoever it needs, without having had to navigate the IVR himself.
How different organizations use autonomous IVR navigation to eliminate friction and improve customer experience.
A bank with a 15-year-old IVR wanted to offer a virtual assistant without replacing your legacy PBX. NetVoice allows clients to talk to the AI assistant via WhatsApp or the bank app, and when the request requires access to internal systems that are only available via IVR, the agent navigates automatically the bank's IVR to obtain the information or carry out the management, without the customer having to listen to a single menu.
A health insurer has patients who need to verify coverage, approve procedures and consult deductible balances. Each query required navigating a complex 5-level IVR. The NetVoice AI Agent receives the patient's request, automatically navigates the patient's IVR insurer in seconds and returns the response to the patient, converting a 10 minute process into a 30 second one.
An e-commerce company needs to track shipments with multiple carriers (FedEx, DHL, UPS, Estafeta) that have their own IVRs for queries of state. The IA agent automatically calls the corresponding carrier, navigates your IVR, gets updated package status and communicates it to the customer in seconds, with no API integration cost with each carrier.
Many government entities in Latin America only have available your services via telephone IVR, without web portals or APIs. Companies and Citizens use NetVoice for the AI agent to carry out procedures such as RFC verification, CURP consultation, status of immigration procedures and request appointments in public organizations, automatically browsing institutional IVRs.
Implementing IVR navigation does not require access to your internal systems nor coordination with the IVR provider's IT team. Our team configures all in the NetVoice environment.
Our team calls your IVR (or the target IVR) and runs call sessions. Automated mapping to build the complete menu tree. If you have IVR documentation, we import it directly to speed up the process.
We configure the navigation routes for each use case, we define error and timeout handling strategies, and we run extensive tests in staging environment. Minimum success rate of 95% before going to production.
Launch into production with 24/7 monitoring for the first two weeks. The system continues to learn and optimize navigation routes based on in the actual results. Automatic updates when the IVR changes its menus.
Deploy IVR navigation with AI in less than 30 days. No migration, no risk, no interruptions. Guaranteed compatible with your current system.