Analyze 100% of your calls with artificial intelligence. Automatic transcription, customer sentiment, QA quality score and executive dashboards updated in real time. No manual listening, no partial samples.
The vast majority of contact centers review less than 5% of their calls due to lack of time and resources. NetVoice Post-Call Analysis changes that radically: it analyzes 100% of calls automatically, in seconds, with no marginal cost for volume.
Our AI models specialized in Latin American Spanish process transcription, sentiment, script adherence, keyword detection and dozens of quality indicators in a single pass, delivering actionable insights directly to the executive dashboard.
While traditional QA covers 2-5% of calls, our AI analyzes 100%, eliminating selection bias and capturing all risks.
The analysis result is available less than 60 seconds after the call ends. No more waiting 24-48 hours for the quality report.
Dashboards updated in real time and weekly reports automatically sent to managers with the most relevant KPIs.
Each call goes through six different analyzes that together paint a complete picture of operational quality and customer experience.
Speech-to-Text engine specialized in Latin American Spanish with support for more than 15 regional accents (Mexican, Colombian, Argentine, Chilean, etc.). Average accuracy of 97.3% even with background noise, multiple speakers, and specific technical or corporate terminology. Automatic diarization (who speaks when).
NLP models that analyze customer and agent sentiment moment by moment during the call. Detects frustration, satisfaction, urgency, confusion and indifference in real time with a granularity of 5 seconds. Sentiment analysis takes into account the conversational context, not just isolated words, reducing false positives.
Automatic qualification of each call based on a customizable scorecard that can include: correct greeting, agent introduction, customer identification, value proposition, objection handling, closing offer, goodbye and more than 40 additional indicators. The score exactly reflects your quality standards, not ours.
Configure lists of keywords and key phrases that the system automatically detects in all calls: mentions of competitors, regulatory risk words, unauthorized price commitments, escalation requests or any term that requires immediate action. Real-time alerts with full context of the conversation.
Automatic generation of weekly and monthly executive reports with the most relevant KPIs for management: satisfaction trends, QA evolution by team and agent, top issues detected, compliance risks and prioritized improvement opportunities. Format ready to present at the meeting, without additional preparation.
All analysis data is available in real time via REST API or through native connectors for Power BI, Tableau, Looker Studio, Qlik and Google Sheets. Build your own dashboards by combining call data with information from CRM, sales, returns or any other business data source.
A fully automated AI pipeline that turns raw audio into actionable intelligence in less than 60 seconds.
When you hang up, the call recording is automatically and securely transferred to NetVoice analytics servers. No action is required by the agent or supervisor. The process starts immediately in parallel for all simultaneous calls of your operation.
The Speech-to-Text engine processes the audio, identifies speakers (agent vs. client), removes background noise, and generates the full transcript with time markers. The process takes between 20 and 45 seconds depending on the length of the call. Guaranteed accuracy of 96%+ in Spanish.
On the transcription, the AI engines simultaneously execute: moment-by-moment sentiment analysis, detection of configured keywords, evaluation of the personalized QA scorecard, classification of the reason for the call and extraction of entities (products, amounts, dates, commitments).
The results appear on the dashboard in real time, less than 60 seconds after the end of the call. Supervisors and managers see updated data without having to refresh or wait for reports. Keyword or QA alerts under threshold are sent via email, SMS or Slack immediately.
Four areas where AI analysis transforms operation, quality and business strategy.
Replaces manual QA with AI that qualifies 100% of calls. It eliminates the subjectivity of human evaluators, reduces evaluation time from hours to seconds, and allows quality patterns to be identified that sample analysis would never detect. Supervisors receive prioritized lists of calls that require human attention, focusing their time where it truly adds value.
For regulated industries (financial, insurance, telecommunications, healthcare), post-call analysis is a critical compliance tool. Automatically detects mentions of regulated information, unauthorized price commitments, medical information, sensitive personal data and any phrase that requires review by the compliance area. Generates automatic audit evidence.
Automatically identifies each agent's best and worst calls to use as training material. The system can detect what phrases and techniques top performing agents use and generate personalized training guides for each agent based on their specific areas of improvement. Coaching based on real data, not perceptions.
Extract purchasing signals, recurring objections, competitor mentions, and product trends directly from customer conversations. Mass call analysis is a source of unrivaled market intelligence: customers tell you exactly what they want, what they don't want and why they buy or don't buy, in their own words.
Our models are trained with millions of calls in Latin American Spanish to guarantee maximum accuracy in the context of your operation.
Every unanalyzed call is a missed opportunity to improve quality, compliance, and strategy. Start analyzing 100% of your calls today.