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B2B Insurance

AI Voice Agents for the Insurance Sector

Automate renewals, first notice of loss (FNOL) and telephone quotes with IA agents who know your portfolio 100% and meet NAIC Compliant and SFC standards.

Talk to Sales Talk to Sales

+45%

Renewal rate

-55%

FNOL Management Cost

24/7

Warning

34%

Closing quotes

Challenges of the Sector

The problems affecting insurers

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38% of Policies Without Renewal

38% of policies expire without renewal because the insurer fails to contact the policyholder in time. Each policy not renewed is lost revenue and a customer going to the competition.

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FNOL at $45,000 COP per Call

The first casualty notice handled by human agents costs on average $45,000 COP per call, takes more than 12 minutes and commits data capture errors that generate reprocesses.

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Lost Leads Due to Delay

A lead requesting a quote converts 8 times more if it is called in the first 5 minutes. 71% of quotes are lost because follow-up takes more than 1 hour.

NetVoice Insurance Solutions

Automation that retains and captures policyholders

NetVoice offers capabilities specifically designed for the critical flows of the Colombian insurer sector, with total compliance with NAIC Compliant, SFC and Law 1328.

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Proactive Renewal 30 Days Early

Automatic bell that contacts each policyholder 30 days prior to expiration, explains renewal conditions and can process payment on the same call.

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Automated FNOL in Less than 4 Min

The agent collects all data on the claim (date, location, involved, damages), assigns radicate number and notifies the designated adjuster immediately.

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Conversational Quoter

The agent collects the risk data by phone, queries the quoting engine in real time and submits the customized bid. Close rate of 34% on the same call.

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Claims Tracking

Automatic notifications of the status of the claim at each stage: radication, adjuster assignment, technical visit, opinion and payment. The insured always informed.

Panel — Policy Management

+45%

Renovations

<4min

Average FNOL

34%

Closing quote

24/7

Significant

🚨 Ongoing FNOL — Car Insurance

"I understand that you had an accident. Please tell me: are there any injuries? What is the exact address of the event? I will assign you the filing number and notify your adjuster..."

Compliance

Certificate for the insurance sector

Circular Unica Juridica NAIC CompliantAll FNOL, renewal and quote processes comply with the guidelines of the Federation of Colombian Insurers for attention to the insured.

Financial Superintendence of ColombiaThe attention flows comply with the SFC circulars on financial consumer protection applicable to the insurance sector, including response times and rights of the insured.

Law 1328 — Financial Consumer ProtectionThe agent clearly informs the coverage, exclusions and conditions before any renewal or quote process, fulfilling the duty of information of Law 1328.

FNOL Recording and Evidentiary ValidityAll FNOL calls are recorded with cryptographic hash, timestamp and policyholder identification metadata. The recordings have evidentiary value before the SFC and in judicial proceedings.

FAQ

Questions from the insurance sector

Does the automated FNOL have legal validity?

Yes. The FNOL recording is stored with SHA-256 hash, certified timestamp and insured identification metadata (policy number, ID, telephone number). This documentation meets the evidentiary requirements of the Colombian General Process Code and has been accepted by the SFC in conciliation processes. The system also generates a PDF with the digitally signed FNOL summary.

Can the quote handle auto, life and home insurance?

Yes. The conversational quote is configured for each line of business with the specific fields of each risk: for cars (make, model, year, commercial or private use, accident history), for life (age, occupation, beneficiaries, sum insured), for home (built area, strata, contents). The agent follows the exact flow of the insurer's quoting engine and presents the offer with premiums, coverages and exclusions in clear language.

Does it integrate with platforms such as Sise or Solucion Seguros?

Yes. NetVoice has connectors for Sise, Solucion Seguros, Smartseguros and the main policy management platforms used in Colombia. The integration allows you to consult the status of the policy, payment history and claims in real time during the call. FNOLs, renewals and closed quotes are automatically recorded in the system without intervention from the administrative team.

What recording protocols do you apply for compliance?

All calls are recorded in high quality WAV format, encrypted with AES-256 and stored for the required retention period (minimum 5 years for life policies, 2 years for other lines according to SFC regulations). The agent informs at the beginning of each call that the conversation will be recorded, fulfilling the duty of information. Access to the recordings is recorded in the audit log.