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B2B · Operations

Voice AI for Logistics and Transportation

Confirm deliveries, coordinate drivers and manage news automatically with AI that processes thousands of operational calls in real time, reducing failed deliveries and coordination costs.

Talk to Sales

+89%

Confirmed deliveries

-40%

Failed deliveries

-60%

Manual calls

4.8/5

Customer satisfaction

Operational Challenges

The hidden costs of inefficient logistics

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Failed Delivery: $12,000–35,000 COP

Each failed delivery due to an absent recipient or without prior confirmation costs between $12,000 and $35,000 COP between return freight, storage and second attempt. With thousands of daily shipments, the impact is millions.

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180 Daily Calls per Dispatcher

A typical dispatcher makes between 150 and 180 calls daily to confirm routes, notify news and coordinate with drivers. This is time that should be dedicated to optimization and strategic management.

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47 Minutes to Solve a Novelty

The average resolution time for an operational novelty (wrong address, absent customer, restricted access) is 47 minutes with manual coordination, generating cascading delays throughout the route.

NetVoice Solutions for Logistics

Operations that are automatically managed

NetVoice automates the most repetitive communication flows in the logistics operation, freeing your team for high-value tasks and improving the end customer experience.

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Pre-call 2 Hours Before Delivery

The agent automatically calls the recipient 2 hours before the delivery window to confirm availability and obtain specific access or location instructions.

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IVR Coordination with Drivers

Drivers report news via IVR (guide number + news code) without having to call the dispatcher. The system processes and scales automatically.

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Real-Time Status Notifications

The customer receives automatic notifications: "Your package was delivered", "The courier is 30 minutes away", "Successful delivery at 3:47 PM". Reduce follow-up calls.

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Automatic Failed Rescheduling

When a delivery fails, the agent calls the recipient within 15 minutes to reschedule. 78% of the failed ones are rescheduled in the same call.

Panel — Real-Time Operations

+89%

Confirmed

-40%

Failed

-60%

Manual calls

4.8/5

Satisfaction

🚚 Confirmation in progress — Bogota Norte Route

"Hello, we are Coordinator. We inform you that your package will be delivered today between 2 and 4 PM. Is there anyone available to receive it in that time slot? Please dial 1 to confirm..."

Compliance

Regulatory compliance logistical

MinTransporte and SuperTransporteThe notification and coordination flows comply with the regulations of the Ministry of Transportation for cargo and courier operations in Colombian territory.

Law 1480 — Consumer ProtectionNotifications of order status and management of news comply with consumer rights in electronic commerce and delivery of goods established in the Consumer Statute.

RNDC — National Registry of DispatchDispatch coordination records can be exported in the format required by the RNDC of the Ministry of Transportation for land cargo operators.

Habeas Data — Recipient DataThe processing of personal data of the recipients (name, telephone, address) complies with Law 1581. The sender is responsible for the treatment according to the transport contract.

FAQ

Questions about logistics and transportation

How does it integrate with the existing TMS (SAP TM, Logisflex)?

NetVoice has native connectors for SAP TM, Logisflex, Siesa Enterprise and Oracle TMS. The integration is done via REST API or through scheduled extraction of delivery manifests. The system receives the list of shipments for the day, launches confirmation calls automatically and returns the results (confirmed/not answered/rescheduled) to the TMS in real time to update the status of each guide.

Does it work for urban last mile with many simultaneous deliveries?

Yes, it is precisely the use case for which it is optimized. A courier operator with 5,000 daily deliveries can process all confirmation calls in less than 2 hours by launching the calls in parallel. The system automatically prioritizes shipments according to the delivery window: first it confirms those from the morning shift, then those from the afternoon.

What happens if the recipient does not answer the pre-call?

If the recipient does not answer after 2 attempts, the system can: (1) leave a voice message with the delivery time, (2) send a backup SMS with the same message, (3) send a WhatsApp if the number is active on the platform, (4) mark it as "without confirmation" in the TMS so that the driver prioritizes that destination. You can configure the logic according to your operational policy.

Does it work for own fleets and third-party operators?

Yes. For own fleets, the system can integrate the driver's number from the TMS and make direct coordination calls. For third-party operators that do not use the same TMS, the system works with the recipient's directory number and telephone number only, without the need to access the third-party systems. The results are consolidated in the NetVoice dashboard regardless of which operator executes the delivery.