Recovers abandoned carts, confirms orders and manages returns automatically. IA agents who know your catalog, your policies and the FTC / CAN-SPAM Act to provide perfect scale attention.
Almost 7 out of 10 shopping carts are abandoned without completing checkout. Most of these customers have actual purchase intent but need a nudge at the right time.
Each return or change management requires between 3 and 7 interactions with the support team, at an average cost of $8,000 to $15,000 COP per contact. The 35% of contact center volume are returns.
35% of retail contact center calls are order status inquiries, a fully automatable task that consumes the time of agents who could attend to real problems.
NetVoice automates the critical moments of the buying cycle — retrieval, confirmation, follow-up and aftersales — with IA agents who perfectly represent your brand.
The agent calls the customer between 45 and 90 minutes after abandonment, when purchase intent is still high, with a personalized message and an optional offer to close the sale.
The customer receives automated purchase confirmation calls, dispatch notification and estimated delivery. Reduces "where is my order" calls by 70%.
The agent guides the customer through the return process, generates the prepaid guide automatically and schedules the courier's passage, without intervention from the support team.
During support or follow-up calls, the agent offers relevant complementary products based on the purchase history. Mean acceptance rate of 23%.