Take automation beyond basic voice dialogs. NetVoice's agentic AI agents plan logical steps, securely invoke APIs and databases, make intelligent decisions based on business rules, and execute complete workflows.
POST /shopify/refunds 200 OKPOST /dhl/shipping-label 200 OKPATCH /tms/delivery/date 200 OKConversational systems of the past required humans to manually take notes and update systems. With NetVoice's agentic AI, the agent performs the work in real time. We connect your databases, portals, and APIs directly so the agent resolves complex tasks without human intervention.
The agent invokes workflows of your internal software (Shopify, SAP, Salesforce, HubSpot, SQL) to update inventory, register appointments, invoice, dispatch orders, and query databases with secure encryption.
Agents are not limited to rigid menus. They interpret intent, plan necessary steps, logically handle exceptions and unforeseen issues, and correct course dynamically.
A specialized agent can delegate specific tasks to other AI agents (e.g., a voice agent passes context to a WhatsApp agent to send files, or to a database agent to audit a charge).
Six pillars that empower your enterprise to deploy secure, intelligent, and fast autonomous agents.
Configure REST tools graphically or via code. The agent will call your endpoints, send JSON payloads, and process HTTP responses in milliseconds to complete actions seamlessly.
Faced with a complex inquiry, the agent generates a mental action plan with subtasks. If a subtask fails (e.g., down API or invalid data), the agent executes a contingency plan.
Autonomously monitor the status of each integration. Generate detailed logs of which tool the agent called, what parameters were used, and the result, enabling audit compliance.
Our agents retain memory across channels. If a client speaks on the phone and then messages on WhatsApp, the agent remembers the previous interaction, eliminating the need to repeat data.
Total environment isolation. Critical actions (e.g. wire transfers or account deletion) can be configured to require middle human approval (Human-in-the-Loop).
Unified deployment of flows across multiple concurrent channels. Voice, WhatsApp, Telegram, email, and web chat sharing the same logical brain and database.
Five disruptive technologies natively integrated into the platform to deliver an unprecedented enterprise experience.
We implement native audio-to-audio models that eliminate text processing delays. The agent listens, understands, and responds in under 300ms, enabling a fluid conversational rhythm with natural interruptions and human emotional modulation.
Our agents on WhatsApp and chat are not limited to text. They transcribe and respond to voice notes directly, process system error screenshots, and autonomously extract structured info from PDF receipts (OCR/Vision).
For highly regulated operations or high-risk financial transactions, agents request live authorization from human supervisors via the console before confirming refunds, cancellations, or critical rescheduling.
Maintain consistency and your brand's sonic identity. Clone customized corporate voices with just a 30-second audio sample, allowing you to deploy agents with specific regional accents and a unified commercial tone.
Our AI scores user frustration in real time by analyzing voice tone and chat sentiment. It intelligently triggers dynamic redirects to specialized agents to prevent customer churn during the interaction.
Bank-grade security, regulatory compliance, and architecture designed for the most demanding corporate operations.
Automated masking of PII (sensitive personal information). The system detects and hides credentials, credit card numbers, and ID documents from transcripts and audio logs in real time.
Certified connectors for legacy relational databases, mainframes (AS400), SOAP/XML-based web services, and enterprise ERP/CRM systems like SAP NetWeaver, Oracle ERP, Salesforce, and ServiceNow.
Strict monetary and operational limits for autonomous transactions per user. The agent can resolve small refunds, but requires supervised human authorization for higher amounts.
Deployment option local (on-premises) or in dedicated private cloud (AWS/Azure) to comply with local laws of data sovereignty for banking or public sectors, backed by a 99.99% service level agreement (SLA).
How the decision-making and execution workflow of NetVoice's agentic AI works.
The user describes their need in natural language (e.g. "I have issues with my internet bill"). The agent uses its advanced language model to extract entities (account, values, date) and specific intents.
The agent evaluates its available tools. It decides to call the enterprise billing API. It formats the request with the user's parameters and runs the call securely.
The agent receives the response (e.g. "The monthly payment is pending bank approval"). It reasons if this answers the user or if it should perform an additional action (e.g., email the receipt to the client).
The agent executes the final action, confirms the result to the user clearly in natural language, and registers the transaction in the immutable audit log for QA reviews.
Discover how agentic AI optimizes daily operations in different corporate areas.
A customer requests to cancel an order that is already shipped. NetVoice's agent queries the WMS, stops the shipment with the carrier, processes the refund in the payment gateway (Stripe/PayU), updates the order status in Shopify, and sends the email confirmation, all in seconds.
A patient calls to reschedule a specialized exam. The agent validates the patient's insurance, queries open slots in the hospital HIS, frees the previous slot, assigns the new appointment, and sends a WhatsApp reminder with a map.
Citizens can report public lighting issues or road damage. The agent receives the location, creates a service ticket in the municipal database, assigns the technical crew, and notifies the citizen when the case is resolved.
In case of bad debt, the agent contacts the debtor. If they agree to a payment plan, the agent calculates the payment, registers the plan in the financial CRM, generates the payment barcode, and sends it instantly via WhatsApp.
Integrate agentic AI into your operations and experience true frictionless enterprise automation.